Welcome to Opex frequently asked questions page!
If you cannot find the answer to your questions here, please contact our Customer Service.
Do you offer toll free service from Canada, Alaska, and Hawaii?
Does OPEX offer Account Codes (PACs)?
Does OPEX offer calling cards?
How do I use OPEX Telecommunications Relay Service?
How do we offer such low discount long distance rates?
How does the 100 Free Minutes work?
How long should provisioning take?
How will I know if I'm switched to OPEX?
Is there a minimum usage fee?
What are the billing increments?
What are the charges for toll free numbers?
Who do we contact for provisioning issues?
Click here or call to report any issues.
Calls made on residential accounts are measured (and billed) in 60/60 (60 second minimum then 60 second increments thereafter). Business accounts are billed in 6 second increments with an 18 second minimum.
$2.00 a month for the first line and $0.53 a month for each additional toll free line.
Please allow 4 to 10 days for the switch-over to take effect.
OPEX is one of the best provisioning companies of long distance service in the country. You will receive an email from OPEX Communications when you make your first call on our network as a thank you and verification that you are on our service. If any problems occur while your account is being provisioned, you will be quickly contacted by an OPEX provisioning representative. You may also visit our customer services site at http://www.myopexinfo.com if you have further questions.
Yes. For residential customer, if your monthly usage is less than $20, there will be a $2 minimum usage fee. For Business customer, if your monthly usage is less than $50, there will be a $4.99 minimum usage fee.
Yes. The rate is $.149 per minute. There is no connection charge, however there is a $0.35 surcharge when used from a payphone. There is a $.99 set up fee per card.
Please visit our two TRS customer service sites: Regular Dial Instructions | Toll Free Instructions (MS Word).
OPEX is a carrier. We buy our network in bulk from a large nationwide network provider called Global Crossing. Since we buy in such bulk, our rates are deeply discounted. We do not have the high advertising costs of a major carrier, so we pass along the savings to our customers. It also allows us to spend our money to provide better service.
You will receive up to 100 free state-to-state minutes on your sixth month’s bill. If you make less than 100 minutes of 1+ interstate long distance calls, we will only credit you the amount of minutes you actually used, up to but not more than 100 minutes.
Yes. They offer both verified and non-verified Product Account Codes (PACs).
Yes. We offer inbound toll free service from Canada (26.1 cents/min), Alaska (36.8 cents/min), and Hawaii (24.5 cents/min). When you order toll free service, you will need to indicate that your wish to have extended area coverage.
Services provided by OPEX Communications
Cognigen Cellular - Cellular plans from major providers at discount rates!
CogniConference - 9.9 cents per minute conference calling!
Talk Home Calling Card - Talk Home Prepaid Calling Card offers excellent rates.
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